Unfortunately, CoolTVOffers.com does not physically sell, ship, or collect your personally identifiable information, therefore, it is up to you to contact the company that you purchased your as seen on TV items from.
Any comments left, or order inquiries sent to us will be sent in vain, as we cannot assist you. We just don’t have your information!
Since as seen on TV products are in such high demand, the demand typically far exceeds the supply, therefore orders are sometimes put on hold for painfully long times, even sometimes despite quick shipping time promises.
Feel free to make calls and send inquiries to the company that you purchased from. Though often inundated with inquiries, they are usually good about assisting customers.
Most orders are processed by TeleBrands, so they should be able to let you know the status of your order.